Coronavirus Policy – Grenada & St Vincent
Update on the COVID-19 situation as of April 1 2020
We at Horizon Yacht Charters here in the Grenadines, understand how important your upcoming vacation is to you and your group. In these uncertain travel times, we know you will have questions and we hope to be able to provide you with some reassurances if you are holding reservations with us already, or would like to come and sail our beautiful waters.
As of Monday, March 30th, 2020 the Government of Grenada has enforced a complete lockdown of the country for a minimum of 7 days. Everyone must stay home apart from being allowed to shop locally between 8 and 12 for 3 days per week. All borders remain closed. There are currently 9 confirmed COVID-19 cases on the island.
Our office currently remains closed. A few staff members will be working remotely during this time, and firstname.lastname@example.org will be manned for a couple of hours daily. We encourage you defer your questions and emails as we self-isolate so that we can adjust to this new norm. Jacqui, will do her best to try and assist you from home, but if your query can wait, this would be much appreciated.
Please refer to our policy below, and we are trying our best to reschedule charters where we can. In the meantime, we hope that you insured your travel and encourage you to talk to your insurers about your options. We thank you very much for your continued support during these very difficult times, and we hope you and your families stay safe.
To remind you of our Cancellation Policy; any charters outside of 90 days prior to arrival date can be cancelled and refunded with only a $200 admin fee retained. Any charter deposits and balances you have paid within the 90 days’ timeframe are Non-Refundable as per our Charter Contract terms and conditions.
What if you have paid your deposit but not paid your balance due and your charter is starting within 90 days? If you are still unsure about whether you want to make the choice to travel to the Grenada or St Vincent or not, Horizon is waiving the balance due rule of 45 days prior to start date for charters. Instead, we are requiring that you pay the balance due only 14 days prior to your charter start date, giving you the flexibility to leave your choice until nearer the time of your charter start. If you decide not to travel, your deposit will be non-refundable.